On the web
The web assistant is anonymous. It asks for no name, no email, and no sign-in — the link itself is the only key, and we do not know who is holding it.
- Your questions are not saved. Each message is sent to an AI service to work out the answer, and nothing you type is kept afterwards — not by us, not by your employer, and not by your benefits advisor.
- We keep a record that a conversation happened — when it was, which plan booklet it was about, and a rough subject label like “dental” or “prescriptions” — so your advisor can see which topics come up. Never your name, and never what you typed.
- Answers are generated by AI from your plan booklet and can be wrong. Your official plan documents and your insurance carrier are the final word.
- This is not medical or financial advice. The assistant cannot see your claims, your medical history, or anyone else’s.
- We set one cookie that lasts until you close your browser, so your advisor can see how often this assistant is used. It holds a random ID — not your name, email, or IP address.
- You can ask what information is held about you, or have it corrected or deleted. Contact your benefits advisor, who is responsible for this assistant.
In Slack
What we retain does not change in Slack — still nothing a member types. What does change is who else can see it, and that is not up to us: the workspace belongs to the member's employer. We say so before their first question rather than leaving them to assume the two surfaces are equally private.
- Your questions are not saved. Each message is sent to an AI service to work out the answer, and nothing you type is kept afterwards — not by us, not by your employer, and not by your benefits advisor.
- You are using this assistant inside your employer’s Slack workspace. Slack — not blankit — controls what is visible there, and on some Slack plans an administrator can export direct messages with apps. To ask privately instead, use the web link your advisor gave you.
- We keep a record that a conversation happened — when it was, which plan booklet it was about, and a rough subject label like “dental” or “prescriptions” — so your advisor can see which topics come up. Never your name, and never what you typed.
- Answers are generated by AI from your plan booklet and can be wrong. Your official plan documents and your insurance carrier are the final word.
- This is not medical or financial advice. The assistant cannot see your claims, your medical history, or anyone else’s.
- You can ask what information is held about you, or have it corrected or deleted. Contact your benefits advisor, who is responsible for this assistant.
Who is responsible
The advisor firm that turned the assistant on is the controller of plan-member data; blankit processes it on their documented instructions under our Data Processing Agreement. A plan member exercising a right — access, correction, deletion — goes to their firm, whose own copy of this notice and named privacy officer are on that firm's privacy page. The platform-level policy is at /legal/privacy.
